Welcome to GoVandals.com and VandalXtra. This season, every fan will have the ability to obtain an all-access pass to the University of Idaho Athletic Department through the new GoVandals.com and VandalXtra.
What is GoVandals.com?
GoVandals.com is the official web site of the University of Idaho Athletic Department. GoVandals.com is available to everyone who can access the Internet and contains articles, press releases, statistical information and other important content provided by the GoVandals.com Sports Information Department within.
What is VandalXtra?
VandalXtra is a premium content, subscription-based web product that is found on GoVandals.com. VandalXtra is brought to you by the Athletic Department and specifically focuses on streaming video (live and archived) and other exclusive content. Additionally, VandalXtra offers premium stats packages, gamecast interfaces, special members-only features and offers, and will continue to offer new and exciting features to its members.
How do I Signup and enroll?
You will need to create a username and password. You will also be required to provide your name, address, phone number, email address and credit card information.
During registration I receive an error "Invalid Email", what does this mean?
This means you have previously created an account with our service in the past using the same email address. Even if you have not used the multimedia service before, you may have created the account for another service our site also offers. Log in with the information you used then to access your profile. Upon logging in, go to the Purchasing Packages area of your account to purchase new service with your existing account.
Both technical and customer support for VandalXtra can be obtained via email. Please submit your comments, problems or suggestions directly to Customer Service.
VandalXtra System Requirements
VandalXtra live programming and archived video can only be utilized through a high-speed Internet connection, such as cable, DSL, or satellite. If your connection to the Internet is by dial-up modem or is slower than a DSL connection you will not be able to watch VandalXtra media, but you may be able to utilize audio only broadcasts. A DSL, cable modem or other high speed connection is required for viewing.
In addition to having a high-speed Internet connection, your computer should meet or exceed the following recommended system requirements:The minimum requirements for Windows computers are:
The minimum requirements for Mac computers are:
In order to hear the audio components of our films and animations, your computer must be equipped with a 16-bit or better sound card and speakers
Some types of firewalls may prevent viewing live events on VandalXtra. Please consult the Firewall manufacturer or Documentation for specific instructions on how to configure your firewall to allow multicast information through.
Why do I have to login every time I try to watch a video?
You are trying to watch the videos without logging into the site. You need to login in the upper left hand corner of the video portal. Once you have logged in there, you won't have to enter your login id and password every time you try to watch a video.
The video doesn't look very good:
Most issues with video quality are related to bandwidth issues. Please check to make sure that no other devices are using bandwidth resources, and that you do not have any other programs running that could reduce your bandwidth, such as pier to pier downloads, torrents, or live updating anti-virus programs. In order to view video, users should have a minium download speed of 650 kbps. Click the links below to test your bandwidth.
Why can I access the content at home but not while at work, a hotel, school, etc.?
I have high-speed wireless internet, but still seem to be having buffering problems?
I cannot view the content:
I cannot sign in:
How can I change my password, login ID or email?
I forgot my password
To get your password please go to the forgot password page here. A code to change your password will be emailed to you. Please ensure you check your e-mail applications 'spam' or 'junk' folders in the event that you are filtering mail from us. Conversely, you can also contact Customer Support by clicking here.
I can't login in anymore
Also, there may be a problem with the way your computer handles cookies. If you are using Internet Explorer, please click Tools and then Internet Options. When the Internet Options window opens, select the tab that says privacy and click Advanced. Then click the box next to where it says Automatic Cookie Handling so that a checkmark appears in it. Make sure that First and Third Party Cookies are radioed to Accept.
Some security software and toolbars can block Cookies that our site requires. Please try to disable the software. If you do not want to disable the software for security purposes then please check the configuration. For assistance with configuration please consult the software manufacturer.
I am having trouble subscribing:
How do I cancel my current subscription?
Login to view My Profile
How do I renew my current subscription?
I purchased a Pay Per View event but I cannot login. Was my account not setup correctly?
Pay-Per View events allow you to have access for that event only. Therefore, your login information will not work until an hour before the event?s start time. If you continue to have issues logging in during the hour prior to the event?s start time, please contact customer support.
If you are running Windows XP, Vista, or 7, try disabling the Windows firewall
Open the Control Panel from the Start Menu
Click on Network and Internet Connections
Click on Network Connections
Right click your Internet connection in the window and click "Properties"
Click on the "Advanced" tab
Make sure that the Internet Connection Firewall is unchecked
The video and audio are out of sync
What mobile products does GoVandals.com offer?
Please visit http://www.govandals.com/mobile for a complete listing of mobile offerings, and app details.
I am prompted to login when accessing live audio, what is my account info?
If login is required, you must have an active GoVandals.com account. Please use your regular GoVandals.com login info to login via mobile. If you have questions about your login info, please click here
I have a router/firewall. Will that cause problems with broadcasts?
Can I share my username and password with someone else?
VandalXtra is a single-user membership product. Sharing your username is not permitted. Sharing your username with another person allows that person access to your credit card information as well. You can not log in on multiple computers at the same time. Each subsequent login while an ID is already logged in will end the session logged into previously.
Is my privacy protected on VandalXtra?
Your privacy is important to us. We provide a detailed notice explaining our online information practices. For more information, visit our privacy guidelines included in the terms and conditions.
Can GoVandals.com link to my site?
Is there recruiting information on GoVandals.com?
Due to NCAA regulations we cannot post any information on recruiting on this website. Upon official announcement from UI sports coaches and administration at UI Sports, GoVandals.com will be the first and official source on the web for this type of information.
I sent a support request and did not get a response?
I'd like to see something on GoVandals.com that is not on the site, where do I send my input?
We value your input and would like to hear from you! We've created a place for you here to tell us what you like and don't like about GoVandals.com. Please click here to give us your input. Additionally, we plan to continuously conduct surveys and polls on the site that will be very helpful to us as we continue to make the site a better experience for our fans.